Terms and Conditions
1. Booking and Payment
To confirm your booking you are required to pay the full cost of your chosen course, guided walk, or rock climbing session. Once we receive your payment and booking form the contract between us will become binding. Payment will be accepted by:-
Bank Transfer (details available from our office).
Credit/debit card (via Paypal, for which a charge of 3.4% of the amount payable will be incurred)
Booking using our online shop (where available)
2. Cancellation of Booking
Any cancellation must be notified in writing by the person who made the booking. If you cancel your course:
a) more than 4 weeks prior to the start date, we will offer an alternative date for your course, or a full refund minus 20% of the full cost of the course.
b) less than 4 weeks before the start date or on or after the commencement of the course, no refund will be payable.
If you have paid a deposit only, this is non-refundable at any stage.
Note: We appreciate that wholly unforeseen events may result in cancellation. We therefore strongly advise you to take out insurance against irrecoverable cancellation costs (see point 5 below).
3. Changes or Cancellation by Us
Before you enter into a contract with us, we reserve the right to change any of the facilities, services or prices described in our brochure or website. We also reserve the right to cancel the course. For example, if the minimum number of clients required for a trip is not fulfilled, we may have to cancel your booking. It is unlikely we will have to make any changes to your course however, we do plan the arrangements months in advance. Any changes are usually very minor, and we will advise you at the earliest possible date. If a major change becomes necessary, we will inform you as soon as reasonably possible.
A major change is an alteration of the start or finish time of your course by more than 12 hours, or a change of course location. When a major change or cancellation occurs you will have the choice of either accepting the change of arrangements, purchasing another available course from us, or cancelling your course. We will refund all payments made directly to us in respect of the course cost. We will not however be in a position to refund any personal expenses you may have incurred as a result of your booking such as flight payments, travel insurance, equipment purchases, visas, vaccinations etc. We therefore strongly advise you to take out insurance against irrecoverable cancellation costs (see point 5 below).
4. Changes by you
If, after booking onto a course or walk and making full payment, you would like to change to an alternative date, an additional administration fee of £20 may be charged for a 1-day course or walk, or £50 for a multi-day course or walk. Any change of course date is subject to availability.
5. Personal Travel Insurance
It is recommended on booking that you are insured against medical and personal accident risks. This must be for the activities undertaken and include repatriation costs, air ambulance and helicopter rescue services and cancellation and curtailment.
It is your responsibility to ensure that the insurance cover you purchase is adequate.
All luggage and personal equipment are, at all times, at your own risk. We will not be responsible whatsoever for any loss, damage to your luggage and/or personal equipment. We therefore recommend that your insurance policy includes cover for baggage and personal items.
6. Complaints Procedure
If you have a complaint about the course you should make it known to your guide/leader at the earliest opportunity. If you feel your complaint has not been properly dealt with we shall endeavour to agree on a settlement with you. Any outstanding complaint not resolved during the trip should be notified to us in writing within 30 days of the scheduled date of return.
You may be supplied with a specific risk charter for your trip but in lieu of that, the following shall apply for all adventures suggested on and booked through Point 5 Limited, Point5.tv, or any related site.
Most of the activities/adventures listed on the site involve risk. You should be fully aware of this before booking or undertaking any of the trips suggested on this website. Group leaders will do what they can to negate this risk but there is a possibility of injury or even death, which you accept when booking. You can read more on Risk & Safety here
Outdoor activities are weather dependent. Any changes to the itinerary will be made by leaders and are final. If the leader deems a planned activity to be unsafe and change the itinerary accordingly a refund will not be given unless the organiser determines it appropriate. Be assured though that guides will do their best to stick to the scheduled routes and activities.
Point 5 Limited aims to foster a sense of community through its adventures. Customers are asked to carefully check the requirements for trips. Occasionally, an objective such as a summit will not be met due to members of the group not meeting the requirements or not being up to the objective in that instance. In this case, the default position is that no refund will be given. The guide may still choose to issue one should they deem it appropriate.